TMDistribution

press release
Trust Media to review its UK supplier base

Over the past 18 months Trust Media Distribution has continued to deliver a consistently high level of service to over 2000 trade accounts and to meet its industry leading service level agreements (same-day-despatch, invoice accuracy, delivery success). However, an area of service which has been under pressure due to our evolving business model is availability. The supply of more than 30,000 lines from over 200 UK wholesale suppliers is proving impractical on a go-forward basis and, more importantly, has resulted in fluctuating availability which, in turn, has resulted in frustration to the trade in terms of supply.

In light of the issues outlined above, Trust Media is conducting a review of its supply base with the objective of enhancing its service to the trade and improving its trading relationship with suppliers. As a result of this review, it is expected that the wide range of UK publishers currently represented through Trust Media will be reduced significantly, enabling focus on a smaller number of suppliers and ultimately delivering more effective service to its retail customers.

An updated list of publishers that Trust Media will continue to supply will be made available upon the completion of the review. It’s envisaged that this review will conclude at the beginning of November and that the changes to supply will be concluded by mid January 2012.

There will be no significant changes to supply until the New Year and so Christmas supply will remain largely unaffected. We are committed to making changes to supply in the New Year ensuring minimal disruption and a high level of service during this period.

This review is necessary to ensure that Trust Media Distribution can improve its service to both customers and suppliers alike. By making this change Trust Media is continuing to build on the foundation of planned development put in place over the past year, including:

• Building on its distribution supplier base, including BRF, Authentic Media and more...
• Continuing to develop the US wholesale supplier range, including Zondervan, Thomas Nelson, Tyndale, Crossway, Harvest House, Moody (newly signed exclusively to Trust Media), NavPress and many more!
• Development of the Retail Partnership Programme
• Development of a new and improved trade website – following feedback from many retailers, Trust Media will be launching a new website, with an improved search facility in January 2012.
• Continuing to invest in fantastic product through Penfold Card & Gift.

ENDS

Trust Media Distribution blog team