As a consequence of the recent re-structuring at Trust Media Distribution, our field sales team will now consist of five Area Sales Managers. Whilst this is a reduction of one from our previous level we are confident that this new structure, along with a newly developed Call Centre Team (previously the Customer Services Department) will provide you with improved service levels.
Each Area Sales Managers (ASM) will be partnered with a member of the Call Centre Team who will work in support of the ASM to provide you with an additional level of support and to deal with sales and general service enquiries. The Call Centre Team will come under the Sales Division and as such will have a much more ‘product and sales focused’ role as well as fulfilling the standard customer service functions.
The revised sales territories are set out below and if you have not already heard from your new ASM they will be in contact with you in due course. They will also advise you of their Call Centre Team partner along with their contact details.
We are confident that these changes will enhance the service offered by Trust Media Distribution and we look forward to serving you in the months and years ahead under these new structures.
Thank you for your continued support and as always we are more than happy to answer any questions you may have.
Scotland and Northern England
Raymond Banks
• Mobile: 07813 015 120
• Email: raymond.banks@tmdistribution.co.uk
Also presenting Penfold Card and Gift
Call Centre Representative:
Pauline Robinson – Tel 01228 611 744
Northern Ireland and The Republic of Ireland
Clive Doherty
• Tel/Fax: 028 406 71979
• Mobile: 07885 320 663
• Email: clive.doherty@tmdistribution.co.uk
Also presenting Penfold Card and Gift
Call Centre Representative:
Carol Nicholson – Tel 01228 611 874
Central England and North and Mid Wales
Lawrie Stenhouse
• Tel/Fax: 01604 831111
• Mobile: 07885 562672
• Email: lawrie.stenhouse@tmdistribution.co.uk
Also presenting Penfold Card and Gift
Call Centre Representatives:
Janette Ivison – Tel 01228 611 727 and Noeleen Davidson – Tel 01228 611 738
Central England
and North and Mid Wales
Lawrie Stenhouse
• Tel/Fax: 01604 831111
• Mobile: 07885 562672
• Email: lawrie.stenhouse@tmdistribution.co.uk
Also presenting Penfold Card and Gift
Call Centre Representatives:
Janette Ivison – Tel 01228 611 727 and Noeleen Davidson – Tel 01228 611 738
South West England
and South Wales
Roger Compton
• Tel/Fax: 020 8813 7927
• Mobile: 07967 468 006
• Email: roger.compton@tmdistribution.co.uk
Call Centre Representative:
Michael Swan – Tel 01228 611 728
London and the South East
Lloyd Dwyer
• Tel/Fax: 020 8726 0504
• Mobile: 07770 211 354
• Email: lloyd.dwyer@tmdistribution.co.uk
Call Centre Representative:
David Jackson – Tel 01228 611736
Carriage Charges
As of 1st June 2011 Trust Media Distribution will be offering free carriage on orders of £25 (order value) and over for UK and ROI customers. Carriage on orders less than £25 will be charged at £3.95 + VAT. As always, all orders placed before the order deadline (2.30pm for phone/fax and 4pm electronically) will be despatched the same day.
PDF Invoices
Following positive feedback from trial stores we have implemented PDF invoicing for all Christian Bookstores where we have an email address stored. This way bookstores will be able to see clearly which products have been despatched and which, if any, have gone to backorder. If you don’t normally receive despatch confirmation emails from us then it is likely we do not have an email address for you – in which case please contact our Call Centre Team on 0845 705 6568 or serviceline@tmdistribution.co.uk. You will still receive paper invoices as usual.
Revised Call Centre Hours
A decision has been taken to revise the opening hours of our Call Centre team (previously Customer Services) to maximise the numbers of staff available to process orders and answer queries during our busiest periods. The new opening hours are outlined below:
Monday, Tuesday, Wednesday, Friday 8.30am – 5.30pm
Thursday 9.30am – 5.30pm
Order deadlines remain unaffected.
BRF Title Wins Award
BRF title, One Dad Encountering God by Brad Lincoln has won the Ultimate Christian Library Book 2011 award.
The book shares the reflections of one ordinary man about what it means to be a dad to his three children – and how that fits in with his feelings about life, the universe and God. If we are made in the image of God, our heavenly Father, then there is much we can learn about what it means to be a dad through looking at what God is like.
At the same time, reflecting on our relationship with our own children can begin to open our eyes to glimpse how God feels about us. One Dad Encountering God does not set out to provide all the answers but to get you thinking about the stuff that really matters...
One Dad Encountering God £6.99 / PB / 9781841016788
Trust Media Distribution blog team
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